Your order is thoroughly reviewed by our Order Processing Department to ensure that your order doesn't raise any compatibility concerns with the vehicle you specified, your payment information is accurate and processes without hiccups. Once your order has been cleared by our Order Processing Department, it is sent to our warehouse for shipment. Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. A different shipping address than the billing may delay your order due to fraud checks.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Arizona warehouse or from one of our distribution warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back ordered inventory in our warehouse.
TRANSIT TIME USA
Some items to note: Sunday deliveries are not available. Shipments will only leave our warehouse on weekdays, no orders will be processed or shipped on weekends, after business hours or on Holidays. Via UPS' rules, weekends do no count in shipping days. Monday thru Friday are our normal business days.
TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items. Please call for details, specific time-frames or for further questions.
SHIPPING AND HANDLING RATES
Our shipping rates are calculated on the ACTUAL WEIGHT or DIMENSIONAL WEIGHT of your shipment, shipping carrier and shipping type that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the time when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.
INTERNATIONAL SHIPPING, IMPORT AND DUTY FEES
International customers are responsible for all shipping charges, shipping intermediary fees (aka: customs broker, freight forwarder, shipping agent), import fees and duty fees. Any additional fees required to be paid to reach your destination will not be covered by us beyond what our carrier charges us. We recommend you research what sort of fees you may incur before placing your order.
FREIGHT DAMAGE OR LOSS
We insure all shipments (except for items like catalogs) that head to you. Additionally we have a secondary shipping insurance coverage to make absolutely sure if your product reaches you with any damage, you'll be taken care of. Damaged or lost goods are the responsibility of the carrier. Title of merchandise passes to customer upon delivery from common carrier. Damaged or lost goods are the responsibility of the carrier. Damage must be reported to carrier within two days of delivery.
All back orders are held until the product becomes available. If you do not want any back orders held, please inform your Customer Service Representative at the time of ordering.